HAIR BY ONO CANCELLATION POLICY
Your appointments are very important to us it is reserved especially for you, we understand that sometimes
schedules adjustments are necessary, therefore, we respectfully request at least 24 hours notice for cancellations.
Did you know that in our industry, most Stylists earn their income by commission? This means they do not make a salary, they do not get paid hourly. They earn their living by taking care of the guests in their chair. If a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for the Stylist to book another appointment.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a Cancellation fee will apply.
Any appointments that are canceled with less than a 24-hour notice and no shows are subject to a $30 fee.
As a courtesy, we will EMAIL you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Our policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.
Grace & Exceptions
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately we do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests.
Thank you for your understanding!